Privacy Policy

This page presents a description of the procedures according to which the website is managed with regard to processing the personal data of customers who consult it. Whoever visits the site implicitly accepts the practices described in the present policy statement.

This policy statement applies only to the and not the other website users may consult through links. For further informationon on the specific measures of data protection implemented by other companies of the E.ON Group, please consult their individual corporate websites. The pages of this website may contain links to other companies, in or outside the E.ON Group, to which the present policy statement does not apply.

Therefore, when visitors leave E.ON Italia’s website, we recommend they carefully read the legal information regarding every site that gathers personal data.

The kind of data processed and the "data controller"

After this site has been consulted, we may process the personal data furnished by users – on request forms, in the "Contacts" section, or in e-mails sent to the addresses specified on this site – regarding themselves, as they have been identified or are identifiable.

The "data controller" is E.ON Italia S.p.A.,whose registred office is at Via Amerigo Vespucci 2, 20124 Milan (MI) Italy.

Access to the data

The processing connected with the aforesaid web services shall carried out only by internal technical personnel assigned to the task. No personal data acquired in connection with the web service shall be divulged or shared with others.

Purpose of the processing

The personal data furnished by users who request informative material shall be used only to perform the service requested through the channels corresponding to the information provided: communication by traditional mail when a postal address is furnished; calls by an operator when a telephone number is furnished, including SMS if the number regards a cell phone; e-mail when an e-mail address is furnished. It shall always be understood that the user shall be entitled to change such choices – including restricting them to fewer of the aforesaid channels – by contacting the address specified below.

Data furnished voluntarily by users

The optional, explicit, and voluntary ending of e-mail to the addresses specified on the site entails the subsequent acquisition of several personal data of the user making the request, which shall be used exclusively for replying to the request itself.

Specific summary information shall be gradually reported or visualized on the pages reated for particular services provided upon request.

Optionality of furnishing data

Users shall be free to furnish the personal information indicated on request forms or, in any case, specified in the ‘Contacts’ section for requesting us to send them informative material or otherwise communicate with them. Failure to furnish such information may make it impossible for them to obtain what they have requested.

Processing procedures

Personal information shall be processed by automated instruments for the time strictly necessary to achieve the purposes for which it was collected.

Specific security procedures shall be observed to prevent the loss of the information, illegal or improper uses of it, and unauthorized access to it.

Rights of those concerned

The individuals to whom the personal data refer shall be entitled, at any time, to obtain confirmation of whether the aforesaid data exist and to find out their content and source, check their accuracy, and request that they be supplemented, updated, or corrected, in accordance with article 7 of Legislative Decree n. 196/2003.

Pursuant to the aforesaid article, the individuals concerned shall be entitled to request that illegally processed data be deleted, made anonymous, or blocked, as well as in any case to oppose, for legitimate reasons, their processing, by simply contacting us by e-mail at info.italia or by traditional mail addressed to E.ON Italia S.p.A. - Via Amerigo Vespucci, 2 – 20124 Milano (MI).

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This policy statement may be revised periodically, and the use of the information colle cted is subject to the policy in effect at the time of such use. The present document, published on the website, constitutes the latter’s privacy policy, which will be subject to updates. The previous versions will still be consultable on the same site.


Cookies are tiny data or text files sent to the user's computer via the web server that enable E.ON's site to function properly and allow users to browse efficiently according to their requirements..

The Data controller

When users visit this site, data regarding identified or identifiable persons may be treated as follows.
Such data will be processed by E.ON Italia S.p.A., whose registered office's address is Via Amerigo Vespucci 2, 20124 Milan (MI), Italy in its capacity as the person responsible for the processing.

Your data will be shown only to E.ON employees assigned to its information-processing services.

No personal data provided by cookies based on use of the site will be divulged or transmitted.

Cookie types and purposes of the processing

Technical cookies

  • Transient or session cookies

The use of so-called session cookies – temporary cookies, which are not stored on the user's computer, but disappear when the browser is closed – is strictly limited in this case to the transmission of session identifiers (consisting of numbers randomly generated by the server) in order to enable the site to be explored securely and efficiently.

In effect, during their normal operation the computer systems and software procedures that enable this site to function acquire personal data whose transmission is implicit in the use of the Internet communication protocols, as well as necessary for browsing.

We remind you that such cookies are strictly necessary to ensure normal browsing and use of the website; therefore, they cannot be disabled. Thus, if you choose to continue browsing the site, such cookies will necessarily be installed.

  • Functional cookies

These cookies help E.ON Italia to optimize users' visits to our website, recording their technical choices (for example, the language preferred, a newsletter, etc.) and visualizing the most pertinent services and offers. If you want to consult E.ON Italia's site, we advise you to enable these cookies on your computer, tablet, or cell phone. Otherwise, you may disable the cookies directly on your browser (see below). If the cookies are disabled, however, we may not be able to ensure that your visit to our site will take place in optimal fashion.

The so-called session cookies used on this site enable us to avoid the utilization of other information-processing techniques, which could prejudice the privacy of users' browsing, and do not allow the acquisition of personal data that identify the user.

  • Cookie analytics

When users access E.ON Italia's site, some general information about them is collected automatically – that is, without any registration process – and may not regard only a single individual. This automatic collection takes place via:
- a truncated, and thus anonymous, IP address (truncation precludes the possibility of linkage to an individual person)
- the referrer (last website visited)
- the pages visited on the site
- the names of the files accessed
- the date and time of access
- the operating system and browser version of your computer.

This information is used exclusively to improve the attractiveness, content, and functionality of the site by aggregating similar browsing behaviors only for the purpose of acquiring anonymous statistical information on the use of the site and checking that it is functioning properly. To do this, we use the IBM NetInsight and Google Analytics software, whose cookies allow us to track the interaction of users with our site. The data collected are not used to profile individual users.

The website will remain fully usable even if you decide to disable the tracking function, as described below.

Thus the following kinds of cookies are present on E.ON Italia's website:

Cookie name



Disablement procedure


Google Analytics: to record the statistics. It tracks how a user visits the site, in order tp improve our online services and portals.

This cookie is maintained for two years.

You proceed by clicking on the link

/privacyoverview.html, where information and the consent form are available.


Google Analytics: to record the statistics. It tracks how a user visits the site, in order to improve our online services and portals.

This is a session cookie, which is deleted when you close your browser.

You proceed by clicking on the link

/privacyoverview.html, where information and the consent form are available.


Google Analytics: to record the statistics. It tracks how a user visits the site, in order to improve our online services and portals.

This is a session cookie, which is deleted when you close your browser.

You proceed by clicking on the link

/privacyoverview.html, where information and the consent form are available.


Cookies for the functioning of the site.

This is a session cookie, which is deleted when you close your browser.

You do it directly from your own browser.


Cookies for the functioning of the site.

This cookie is maintained for two months.

You do it directly from your own browser.


Cookies for the functioning of the site.

This is a session cookie, which is deleted when you close your browser.

You do it directly from your own browser.

Cookies management

Users can configure their web browsers to establish an appropriate level of restriction/protection regarding cookies, deleting them manually, disabling them and/or blocking them permanently, or limiting their reception according to the domain whence they come.

To do so, use the following procedures:

  • For Microsoft Internet Explorer 6.0, 7.0, 8.0

In Internet Explorer, click on 'Internet Options' in the 'Tools' menu.

In the 'Privacy' tab, choose the 'low' or 'accept all cookies' setting (while any setting above 'medium' disables cookies).

Once you have made your choice one way or the other, click on 'OK'.

  • For Mozilla Firefox

Click on 'Firefox' in the top left corner of the browser window and select 'Options'.

In the 'Privacy' tab, make sure you select "Tell sites that I do not want to be tracked" or not, as you choose.

Click on 'OK'.

  • For Google Chrome

Click on the menu at the top of the browser window and select "Options". In the "Under the Hood" tab, look for "Privacy" and click on the "Content Settings" button. Then either select or not "Allow local data to be set."

  • For Safari

Click on the cog icon at the top of the browser window and select "Preferences".

Click on "Privacy" and then, if you wish to block cookies, select the option that says "Block cookies from third parties and advertisers."

Click on "Done".

Some browsers allow you to set rules for managing cookies site by site, an option that provides you more precise control of your privacy. This means that you can disable the cookies of all sites except those you trust.

For a permanent opt-out, your browser must accept permanent cookies. If your browser does does not accept permanent cookies, it is not technically possible for you to opt-out at present.